Returns & Refund Policy

Fresh Flower Guarantee

We take pride in the quality and freshness of our flowers and arrangements. If you are not completely satisfied with your order, please contact us within 24 hours of delivery or pickup so we can make it right.

Perishable Products

Because flowers and plants are perishable items, we generally do not accept physical returns. However, eligible issues may qualify for:

• Replacement arrangement
• Store credit
• Partial or full refund

at our discretion.

Eligible Refund or Replacement Reasons

Refunds or replacements may be offered for:

• Damaged flowers upon arrival
• Incorrect arrangement delivered
• Missing items
• Poor flower quality or freshness
• Delivery errors caused by our shop

To help us resolve the issue quickly, we may request:

• Order number
• Photos of the arrangement
• Recipient name and delivery date

Non-Refundable Situations

Refunds are not available for:

• Incorrect delivery information provided by the customer
• Deliveries refused by the recipient
• Delays caused by weather, traffic, or unforeseen events
• Minor variations in flower types, colors, or containers due to seasonal availability
• Orders reported after the stated claim period

Cancellations

Orders may be canceled for a full refund if cancellation is requested at least 24 hours before the scheduled delivery date.

Same-day or custom orders may not be eligible for cancellation once preparation has begun.

Delivery Issues

If no one is available at the delivery location, flowers may be:

• Left in a safe location
• Delivered to a neighbor or reception desk
• Reattempted at an additional delivery fee

Custom & Event Orders

Wedding, event, and custom floral orders may require a deposit and are subject to separate cancellation terms outlined in the event agreement.

Contact Us

For assistance with your order, please contact: